Electronic cigarette machine maintenance and failure

• Maintenance and Cleaning:

  • Clean the inlet of the smoke device regularly, you can use a paper towel, soft cloth, or other cleaning tools to ensure good hygiene, which will help a good connection and normal atomization effect.

  • Check the smoker's vents regularly to make sure they are not clogged or have accumulated dust. Clogged vents may prevent the smoker from venting properly. If you find a blockage, you can try using a needle or toothpick, gently insert the tip of the needle or toothpick into the vent, and gently stir or push the blockage until it is clear.

• Internal mechanical failure/poor contact: You can try the following steps to check or eliminate other possible problems: If the above steps cannot solve the problem, it is recommended to contact our customer service for after-sales service. We will conduct further inspection and repair of the electronic cigarette device. Please remember, in order to ensure your own safety and avoid damage to the device, please do not disassemble or repair the electronic cigarette machine by yourself

  • Confirm the battery level: Check whether the battery of the electronic cigarette is fully charged. If the battery is low, the heating element may not work properly.

  • Clean the interface: Use a paper towel, soft cloth, or other cleaning tool to gently wipe the interface part of the electronic cigarette to make sure they are free of foreign matter, dust or dirt. This helps to ensure a good connection and normal heating.

  • Replace the cartridge: If you use an e-cigarette with a replaceable cartridge, try replacing it with a new one to determine if the problem is with the cartridge itself.

• If your e-cigarette cannot be charged, here are some possible solutions: If the above steps do not solve the problem, it is recommended to contact our customer service for after-sales service. We will further inspect and repair the e-cigarette. Please remember, in order to ensure your own safety and avoid damage to the device, please do not disassemble or repair the e-cigarette yourself

  • Check the charging cable: Make sure the connector and plug of the charging cable are not damaged or broken. Please check that the charging cable is intact and there are no broken or disconnected wires.

  • Confirm the charging position: Check the charging position for blockage or dust. Sometimes, the charging position may be blocked by dust or other foreign objects, resulting in failure to charge properly. You can try to use a needle or toothpick to gently stir the blockage until it is cleared to ensure that the charging position is clean and dust-free.

  • Try a different charger and power outlet: Sometimes there may be an issue with the charger or power outlet that prevents it from charging properly. Try using a different charger or outlet to see if that fixes the issue.

If you have any questions about electronic cigarette device maintenance and malfunctions, please consult our customer service team for personalized advice and support.